MEMBER MINUTES VIDEO: Reliable Health Care ‘As Expected’ Through US Family Health Plan

USFHP Member Minutes Profile

U.S. Marine Corps Gunnery Sgt. Natalie Poole, Retired

Natalie Poole - USMCR2
Natalie Poole enlisted in the U.S. Marine Corps at age 18, looking for direction in her life. She couldn’t know that she would complete a decorated 20-year career that spanned several international deployments – including Japan, the Philippines and Saudi Arabia – and earn five Navy Achievement Medals for service above and beyond the call of duty. Her military service, she says, is the best thing she’s ever done.

Upon her retirement as a gunnery sergeant and logistics chief, Poole has remained active, launching a career as an entrepreneur and government contractor while participating in multiple alumni networking groups and the national organization, Disabled American Veterans. Though she remains physically healthy, she wanted to maintain choice and personal autonomy in her health care. After using other care options offered through the Military Health System, Natalie chose the US Family Health Plan at Christus Healthcare for her care.

“US Family Health Plan had the best program of anything out there,” Poole recalls. “Since I was a veteran, I exclusively had the opportunity to take advantage of it. It was all as I expected. Everyone was respectful, efficient, and there were no surprises. And for me that says a lot.”

As a proud US Family Health Plan member for more than six years, Poole continues to appreciate the respectful culture and unwavering reliability her care teams have offered her since the day she enrolled. She emphasizes how an appreciation of military sacrifice permeates throughout Christus Health, fostering an understanding of military culture that helps doctors and care teams work with veterans who may want to handle challenging situations without outside help.

“Aside from whatever I came in for – including my checkups – they’re also asking me different things to open up the floor [on other medical issues]. They actually talk to me about it in a way that’s respectful,” Poole says. “I’m treated like a human being.”

Another benefit Poole enjoys through the plan is access to care when she needs it. There’s no months-long waiting process to see a doctor; when she calls for an appointment, one is scheduled for her within a reasonable time. This is especially important to her because she has two daughters and four grandchildren – further encouragement to stay as healthy as possible. This also encourages her to participate in the preventive health programs which US Family Health Plan promotes for its members.

“As I get older,” Poole says, “I need a health care plan that’s going to grow with me. It’s very important to me to have consistency and someone that I can depend on — a plan that I can depend on. I believe if you promise a thing you should follow through with a thing. The biggest praise I can give US Family Health Plan and Christus Health is they’ve done exactly that.”

Natalie Poole is among nearly 150,000 US Family Health Plan members nationwide who enjoy access to quality healthcare with top-rated patient satisfaction through six regional member organizations offering TRICARE Prime benefits. To learn more about US Family Health Plan, watch the interview above or explore the rest of our website.

Natalie Poole - Family

 

USFHP Member Series: A Labor of Love

U.S. Army Family Joins US Family Health Plan
Just in Time for a Planned Home Birth

ComeauxCoupleAfter more than a decade of life as a U.S. Army family, Faith and Aris Comeaux know a thing or two about process and planning.

In 2005, Faith – an Army enlistee from Nebraska – met her future husband, Aris, in Alabama at flight school. They were married, and both eventually became pilots. Faith completed ROTC, became an officer and went on to fly Apache helicopters, while Aris graduated from the U.S. Military Academy at West Point before flying Kiowa choppers. Their service to the Army kept them on the go as they moved to Alaska, back to Alabama, then to California and finally to New York.

It was after living in New York for a year that the Comeauxs – by then a family of six – were preparing to welcome baby number five. Faith, having given birth four times before, knew she wanted this one to happen at home and began making preparations.

 

Former US Family Health Plan member Faith Comeaux flying an Apache helicopter.

Former US Family Health Plan member Faith Comeaux flying an Apache helicopter.

 

“We had one baby that came within an hour, and we had him at home, because we didn’t make it to the hospital. Not by choice, you know. The next one I had at the hospital, so I wanted to do the next one as a home birth intentionally, plan it and set it all up,” she says. “I’ve had beautiful babies, beautiful pregnancies and deliveries and had no issues. The midwife was able to meet with me even with only a month and a half left, and she was comfortable doing it because everything lined up, and it was a safe environment for me and the baby.”

Despite her plans, as her due date approached, Faith’s planned home birth was in flux after she encountered procedural hurdles with her private insurance provider and her preferred hospital.

“It should have been simple, and it became this whole thing,” Comeaux recalls. “I was going to have a home birth one way or the other. Someone said try US Family Health Plan, and so at that point, instead of continuing to fight the hospital to get what my insurance covered, I did call them. I was already over my due date, and the clock was ticking!”

Faith spoke with Rhonda Morris, US Family Health Plan director with St. Vincent Catholic Medical Health Centers – a US Family Health Plan member organization in New York – who worked quickly to onboard Faith and her children as US Family Health Plan members, complete with the benefits of a safe, coordinated home birth.

“I joined US Family Health Plan two days before the baby came,” Comeaux says. “Everything went smoothly. Rhonda was able to get everything from the doctor and made my midwife a primary care provider. Then she had to work on transferring me over.”

Asaph ComeauxWithout a hitch, the Comeauxs were welcomed into the US Family Health Plan family. The Comeauxs, in turn, welcomed baby Asaph into their family. Faith says she is glad the US Family Health Plan supports home birth and midwifery, which she feels is a “lost art.”

“Everyone was very supportive, very encouraging,” she says. “They were willing to go above and beyond to meet my needs as the patient and set forth what would be best for me in my situation.”

 

The Comeauxs have since left New York, as Aris is in Korea for a year-long unaccompanied assignment. Faith has moved with the couple’s five children – three boys and two girls – to Hawaii. There they eagerly await Aris’ return and baby number six, a boy due in March. Ever the planner, Faith will again have a home birth.

“Of course I’m pregnant now, and I looked up US Family Health Plan to see if it was offered here! It would make my life a whole lot easier if it was,” she says. “I can’t stress it enough: it was God working through people that had willing hearts. It was just amazing. They were able to care about the patient more than anything else. I could have been just a number, and they could have said, ‘Nope you’re past due. We can’t help you.’ But they did the exact opposite. That was two years ago and still gives me goosebumps, to be honest.”

Comeaux Crew